How can we help?

For account access, privacy requests, subscription questions, or feedback, send us an email. Include your account email only when it is relevant to the request.

support@minoa-baby.com

Never email a password, verification code, full payment details, or baby-care information that is not necessary to resolve the issue.

Account access

Subscriptions

Premium subscriptions, trials, cancellations, and refunds are managed by Apple. Open your Apple ID subscription settings to view or change billing.

Restore purchases

If Premium is not showing, use Restore Purchases in the app and confirm that the device uses the Apple ID associated with the subscription.

Delete your account

Start deletion from Profile settings in the app. If you cannot access the app, email support. Read the full account-deletion instructions.

Privacy requests

For a question about account information or how data is processed, use the email above with “Privacy request” in the subject. Read our Privacy Policy.

AI responses

AI output can be incomplete or inaccurate and is not medical advice. If a response appears unsafe or inappropriate, send the question and a screenshot with unnecessary personal details removed.

Reporting a technical issue

Helpful details include your device model, iOS version, Minoa Baby version, what you expected, what happened, and steps that reproduce the issue. A screenshot is useful when it does not expose unnecessary private information.

Medical emergency

Minoa Baby support cannot provide emergency medical guidance. For urgent or concerning symptoms, contact your local emergency service immediately.